Course Curriculum

    1. Course Overview, Learning Outcomes & Topics Covered

    2. Pre-Course Knowledge Check

    1. Make a Proper Introduction

      FREE PREVIEW

    2. Be Friendly and Cheerful

    3. Always Be Honest

    4. Knowledge Check #1

      FREE PREVIEW

    1. Hello... Is Anyone There?

    2. Hello... Does Anyone Care?

    3. Hello... Did You Forget About Me?

    4. Knowledge Check #2

    1. Words Appeal to The Senses

    2. Words Set the Tone

    3. Verbs Matter

    4. Words Create Urgency... or Not

    5. Word Variety is the Spice of Life

    6. What Do You Mean "What Do You Mean?"

    7. Knowledge Check #3

    1. Grammar, Spelling & Punctuation in Live Chat

    2. The Grammar of Emojis

    3. Using Grammar to Keep it Positive

    4. Changing Gears... Smoothly

    5. Don't Be Too Technical or Scripted

    6. Knowledge Check #4

    1. Turn That Frown Upside Down

    2. Expectations Are Everything

    3. More Usually Isn't Better

    4. Let the Customer Work for You

    5. Knowledge Check #5

About this course

  • $125.00
  • 38 lessons
  • 0 hours of video content

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