Course curriculum

    1. Course Overview

    2. Course Overview and Learning Outcomes

    3. Pre-Course Knowledge Check

    1. Defining Conflict

    2. Self-Assessment

    3. Knowledge Check #1

    1. Emotions Getting the Better of Us

    2. When to Get Involved

    3. Getting to the Heart of the Matter

    4. The Three F’s

    5. Knowledge Check #2

    1. Coping Strategies

    2. Guidelines for Assertive Anger

    3. Knowledge Check #3

    1. Dealing with Problems

    2. Causes of Difficult Behavior

    3. The Three-Step Conflict Resolution Model

    4. Knowledge Check #4

    1. Negative vs. Positive Interactions

    2. Dealing with Negative Feelings

    3. Knowledge Check #5

About this course

  • $125.00
  • 25 lessons
  • 0 hours of video content

Discover your potential, starting today